Words Not To Use: Words of Wisdom

I had an interesting experience this week that I have been wanting to share with you but just wanted to wait a couple of days before posting it.

A gentleman was standing in queue ^» 01 for probably no more than 5-10 minutes with a collection of other passengers that would not total more than 7.  They all showed up at once, which is not all that bizzare when a number of flights leave at the same time.

When he walked up to the counter to check in he was way past the cut-off time for checking in before a flight.  He then flew off the handle and said he had been standing in line for over an hour.

Impossible.  Simple as that.  We had not had anybody in line or at the check in counters for the last 30 minutes ^» 02, hence why I was standing at the check in counter reading up on the latest internal news.

Myself and the agent made a couple of phone calls to try and accommodate his late arrival in the hopes we would be able to get him on his flight.  Unfortunately, it would have just been physically impossible without incurring delays, not only for this flight but other flights as well.

We offered to put him on the next flight going out in a few hours.

I went off to tend to other stuff and things and upon my return to the counter where this gentleman was standing he looked right at me and said;

What the fuck are you looking at? Don’t fuckin’ look at my face!

I replied that I was not looking at anything in particular other than scanning the area looking to see if anyone else needed some help.

Then this following statement flew out of his mouth;

Well don’t be fucking looking at my face.  You need to go and get some fucking pussy!

OK so guess who is not flying any more.  DENIED. That gentleman won’t be flying with us for a while.

When this gentleman was told he would not be flying he even threatened the supervisor both verbally and with physical posturing. Um, ya about that – not such a good idea.

I understand that people get frustrated and there is a human need to articulate that frustration we all experience it.

However, in the real world when you are dealing with the public certain methods of vocalising such frustration don’t work and as far as I am concerned will not be tolerated.

As soon as someone starts to swear at me I shut down.  We are done.

Find a better way to communicate people.  Especially those of you in a suit!  Do you talk to your clients like that?  Your associates?

If you are such a professional, that you think you have the station to look down your nose at me, then may I kindly suggest you tidy yourselves up and use your “Big Boy/Girl” words…

Just saying…

1. love using that word ↩ 
2. prior to this line up ↩